Where do you bring my dog to be
groomed?
If we use the Pet Pampering Patrol do we
have to provide you a hose for water or a plug to get electricity to groom
our dog?
Do you need to come into our home to groom
our dog?
if
we see you on the street
"CAN YOU DO MY DOG NOW !!!"
Do you accept credit cards (or) is this
free?
Do I always have to call / e-mail / web site
book to groom or Rebook my dog for grooming with your Service?
What if I forget my grooming appointment and
I am not home to give you my dog to be groomed?
My dog doesn't like to be groomed what can I
do?
Do you groom Cats?
Q: Where do you bring my dog to be groomed?
A:NOWHERE! Your dog never leaves the vicinity of your home. We do ALL the
grooming in our State of the Art, self-contained, Mobile grooming salon.
Back to Top
Q: If we use the Pet Pampering Patrol, do we
have to provide you with a hose for water or electrical outlet?
A: NO. We are FULLY AUTOMATED!! The van is equipped with a 50 gallon Fresh
water tank for bathing and a 50 gallon grey water tank to collect and
contain all the waste water. The van also runs on an ONON Generator. The
generator runs on gas and provides the truck with all the electricity
necessary to run the salon.
Back to Top
Q: Do you need to come into our home to
groom our dog?
A: NO. All that is needed is someone to be home to provide us with the pet
to be groomed. You may leave the pet with a friend or family member (along
with payment and authorization to groom your pet) and a cellular phone
number that may be used to contact the owner to ask questions or to contact
once the grooming is complete.
Back to Top
Q: If we see you on the street, "CAN YOU DO
MY DOG NOW"?
A: UNFORTUNATELY, NO (or not always). Since we are booked by appointment
only. We are usually booked weeks in advance. We tend to try to accomodate
all clients in a certain area on a certain day. This way, we can optimize
our time with our clients. However, you can still ask the groomer.
Sometimes, we do get last minute cancellations and can fit a dog in. Try
your luck, you never know!
Back to Top
Q: Do you accept credit cards (or) is this free?
A: No. Unfortunately, at this present time we are no accepting credit cards.
Due to the high volume requests, we are looking into it. Until this feature
is added, we will only accept CASH OR PERSONAL CHECKS (with proper
identification). And SORRY, OUR SERVICES ARE NOT FREE.
Back to Top
Q: Do I ALWAYS have to call/email/online
book to set my dog grooming appointments?
A: No. At the time of your grooming, you may ask the groomer to rebook NOW
for your future appointment. Since many dogs breeds need to be groomed on a
6/8/10 week cycle, you may ask the groomer to put you in the normal schedule
rotation for future appointments. This will lock in your appointments. Also,
think of future events (holidays etc...) where you will want the dog
groomed. It is best to book way in advance during peak seasons.
Back to Top
Q: What if I forget my grooming appointment or
am not home to give you my dog to be groomed?
A: This is a serious matter to us. Our appointments are booked weeks in
advance. It is the responsibility of the pet owner to keep a record of the
appointments. In order to avoid wasting travel time and expenses, ALL
CANCELLATIONS AND REBOOKINGS MUST BE DONE AT LEAST 24 HOURS IN ADVANCE. This
can be done by calling the groomer or emailing the service. IF YOU DO NOT
CALL, you will be charged a NO SHOW CANCELLATION FEE. This fee can be up to
half of your standard grooming price if you want us to come back to your
location or an invoice will be left at your home.
Back to Top
Q: My dog doesn't like to be groomed. What can I do?
A: The groomer has had a lot of experience with these types of situations.
In normal situations, the groomer will do their best to maintain a good
composure with the animal and comfort it as much as possible. However, in
cases like these, we advise that the owner contact their Veterinary Doctor.
Explain how you would like to get your animal groomed. Very often (depending
on the condition of the pet) the Vet can provide the owner with a
tranquilizer for the animal. If this is the case, please let the groomer
know. Half an hour prior to the grooming appointment (unless instructed
differently by the Vet), give the pet the pill. Tranquilizers have been
known to help take the edge off the pet and make the grooming experience
better for both the groomer and the pet. If the dog is still aggressive or
does not allow the groomer to groom them, we then have the right to decline
grooming your pet.
Back to Top
Q: Do you groom Cats?
A: No. Sorry, but it has been decided that at this time, the Pet Pampering
Patrol is only servicing dogs.
Back to Top
